FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

City Hall

What hours is City Hall open?

City Hall is open from 8am - 4pm daily.

Application Process

I am interested in applying for a job with the City of Frost, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Frost hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Emergency Services

New Policy for Navarro County Regarding VFDs

Here is some clarification on the new policy of Navarro county regarding county VFDs. This is an excerpt from an email from our VP of Navarro county fire association.
The short version is, from now on if the caller/complainant does not request the volunteers, then we will not be paged for your call. Keep this in mind if you have an emergency and need someone to help you ASAP. It could take more than 20 minutes for the ambulance to reach some parts of Navarro county. Please keep in mind, we want to be there for you! All you need to do is request us to come, this is so frustrating for those of us who truly want to serve our community!
"Today at the commissioner courts this new policy was drafted, signed, and put in place immediately following the meeting. After talking to a commissioner he stated this was needed because our county contracts left out medical responses. And this will be added to our new contracts. He stated multiple times that if the 911 caller just says an ambulance then just the ambulance will paged. But if the 911 caller states to send or asks for the volunteers then NCSO will dispatch volunteers and/or an ambulance. The commissioner was asked about wrecks and his response was," well you know who ever calls 911 is going to say send everyone". I believe we need to educate our citizens that if they do not request volunteers then NCSO will not page us like they have done for so many years."

Sanitation & Recycling

When are the garbage collection days for my street?

Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.

Water Utilities

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All City elections are conducted by the City of Frost please visit the elections page for locations and upcoming election information.